1、1熱忱待客培訓課How to Welcome Customers Training培訓員手冊Handbook for Trainers2給培訓員的話Words to Trainers歡迎你加入“熱忱待客”培訓課,成為兼任的店培訓員Welcome to become the trainer for the training “How to Welcome Customers”.希望你能發(fā)揮專業(yè)的能力及培訓員的才華,使“熱忱待客” 培訓課能活潑 ,生動,有趣:也使學員能因為你而滿載而歸,有更多的領(lǐng)悟.We hope you can give full play to you professiona
2、l ability and talent to make the training class interesting and animated so that the trainees will learn a lot from you.祝你有一個愉快的教學經(jīng)驗We wish you enjoy yourself during training3“熱忱待客”培訓時間表“How to Welcome Customers” Training Time Schedule9:00時間When培訓內(nèi)容What參加者Who店培訓員致詞Store Trainers Welcome9:15互相介紹Intro
3、duction by pair9:45介紹培訓的目的和程序Objectives and Process of the Training9:50店長致詞Store Managers Welcome9:55顧客訪談錄Talk with Customers/Video Tape410:15階段一Phase 1了解顧客在意什么To know what the customers care about1.第一階段的目的 Objective of phase 12.顧客訪談 Talk with customers/video tape debriefing3.顧客滿意度調(diào)查 Customers survey results4.當我是一個顧客時 When I am a customer.時間When培訓內(nèi)容What參加者Who12:30午餐Lunch513:30階段二Phase 2我們以什么去接待顧客H
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