1、1 Job Description Security 保安部工作培訓保安部工作培訓 Job description security 2 General Responsibilities of All Security Staff 保安部員工職責保安部員工職責 To ensure a high level quality customer service : welcome customers and to maintain a safe and clean shopping environment. 確保高水平的客戶服務意識確保高水平的客戶服務意識,，熱忱待客和保持一個安全，熱忱待客和保持一

2、個安全,、 舒適、干凈的購物環境舒適、干凈的購物環境. To ensure the safety of the customer, staff and company asset and merchandise. 保證顧客保證顧客,員工員工,公司資產和商品的安全公司資產和商品的安全. To enforce the store rules and procedures. 加強店規，并確保正常實施加強店規，并確保正常實施. Mission : 任務任務: Job description security 3 General Responsibilities of All Security Staf

3、f 保安部員工職責保安部員工職責 Security represents Carrefour. He guarantees the public image of the company. 保安代表家樂福保安代表家樂福,它能保證公司的公共形象它能保證公司的公共形象. His specific mission is : Safety of Person and Property. 他的特殊職責他的特殊職責:人身和財產的安全人身和財產的安全. He is ready at any time to maintain the safety at any place in the store. 他隨時隨

4、地維護店內的一切安全他隨時隨地維護店內的一切安全. He has a welcome role, which implicates: 他飾演一個熱忱待客的角色他飾演一個熱忱待客的角色:也就是也就是: Kindness 溫和溫和 Availability 親切親切 Smile 微笑微笑 He must show : discretion, politeness, punctuality, integrity and composure in all circumstances. 應當表現出應當表現出:謹慎謹慎,誠實誠實,有禮貌有禮貌,守時守時,完善及在任何情況下冷靜沉著完善及在任何情況下冷靜沉著

5、. Job description security 4 General Responsibilities of All Security Staff 保安部員工職責保安部員工職責 He doesnt smoke,eat or drink when he is on duty. 當班時不吸煙當班時不吸煙,吃其它任何東西吃其它任何東西. He wears the Carrefour uniform with the badge , (except plain - clothes guards). 應穿著家樂福工作制服應穿著家樂福工作制服,佩戴名牌佩戴名牌(便衣人員除外便衣人員除外)，講究個人衛生

6、，講究個人衛生. He doesnt chat unnecessarily with staff, suppliers or customers. 不應無故與同事不應無故與同事,供應商供應商,顧客閑談顧客閑談. He has no private relationship with staff, suppliers or customers at work. 工作時不得與同事工作時不得與同事,供應商供應商,顧客有親密或私人關系顧客有親密或私人關系. He enforce the “No Smoking”. 維護“禁止吸煙”區域的規定維護“禁止吸煙”區域的規定. He checks if the

7、 Fire Fighting equipment is in working order everyday. 每日檢查滅火裝備是否工作正常每日檢查滅火裝備是否工作正常. He checks the clearing of emergency exits. 檢查緊急出口是否暢通無阻檢查緊急出口是否暢通無阻. Job description security 5 General Responsibilities of All Security Staff 保安部員工職責保安部員工職責 He reports to security management, duty store or store ma

8、nager every incident or accident, according to its importance. 根據事故的重要性根據事故的重要性,應向保安經理應向保安經理,值班經理匯報所發生的一切值班經理匯報所發生的一切. In case of fire or special event, he enforces the procedure. 如發生火災或特殊事故如發生火災或特殊事故,應依程序處理應依程序處理. He knows the organization chart, the procedures and the functioning of the store. 應了解

9、應了解,組織組織,安排店內工作程序安排店內工作程序. If necessary, he bring s cleaning company in. 依需要請清潔公司來店依需要請清潔公司來店. He acquaints oneself with last daily events and characteristic order before working. 工作前應熟悉前一天所發生事件及特殊情況處理程序工作前應熟悉前一天所發生事件及特殊情況處理程序. He doesnt leave his position without the consent of security management.

10、 沒有得到保安部經理的許可不得離開工作崗位及隨意撤崗沒有得到保安部經理的許可不得離開工作崗位及隨意撤崗. Job description security 6 Job Description Per Position 各崗位工作細則各崗位工作細則 Security Chief: 保安部主管保安部主管: Be an example by respecting store rules and procedures. 率先遵守店內的規章制度及程序率先遵守店內的規章制度及程序. Organize good control of all procedures linked to security mat

11、ters. 組織有關安全的所有程序的嚴格實施組織有關安全的所有程序的嚴格實施. Develop and keep good relations with local authority. 發展與保持和當地政府機關的良好關系發展與保持和當地政府機關的良好關系. Identify potential risk and propose action plans to guarantee the safety of assets, merchandise and people in the store. 預見潛在的危險預見潛在的危險,并提出行動計劃并提出行動計劃,以保證店里資產以保證店里資產,商品和人

12、員的安全商品和人員的安全. Propose and organize actions to develop the good image of the store and of the security department. 提出和組織行動來發展店和保安部的良好形象提出和組織行動來發展店和保安部的良好形象. Report to store manager any abnormal situation immediately. 時刻向店長匯報任何不正常的情況時刻向店長匯報任何不正常的情況. To be continued Job description security 7 Job Descr

13、iption Per Position 各崗位工作細則各崗位工作細則 Security Chief: 保安部主管保安部主管: Ensure the quality of cleaning activity. 保證清潔質量保證清潔質量. Plan safety demonstration to prevent emergency events. 舉行消防演習來防止事故的發生和擴展舉行消防演習來防止事故的發生和擴展. In charge of staff training. 負責員工的培訓負責員工的培訓. Control the goods flow at RY, sales area and s

14、torage according to security needs. 根據安全需要根據安全需要,保證收貨區保證收貨區,賣場和倉庫的有序賣場和倉庫的有序. Organize goods in - out checking. 檢查商品的進出店檢查商品的進出店. Control internal theft. 核查、防止內部偷盜核查、防止內部偷盜. Job description security 8 Job Description Per Position 各崗位工作職責各崗位工作職責 Assist the security chief in managing and communicating

15、 with staff. 在管理和員工交流方面協助保安主管在管理和員工交流方面協助保安主管. Be an good example by respecting store rules and procedures. 成為遵守店規和程序的好榜樣成為遵守店規和程序的好榜樣. Fight against theft. 與偷盜行為做斗爭與偷盜行為做斗爭. Ensure the permanent quality cleaning activity. 保證永久的清潔質量保證永久的清潔質量. Check the working status of FF and security facilities. 檢

16、查防火設施和安全設施的工作狀態檢查防火設施和安全設施的工作狀態. Ensure good relationship with local relevant authorities. 保證與當地有關當局良好的關系保證與當地有關當局良好的關系. Assist Chief to train the employees. 協助主管搞好員工的培訓協助主管搞好員工的培訓. Keep track of the staff behaviors，feedback to chief in time . 觀察員工行為，及時反饋主管，做好新老員工交替的前期工作觀察員工行為，及時反饋主管，做好新老員工交替的前期工作.

17、Security Assistant: 保安助理保安助理: Job description security 9 Job Description Per Position 各崗位工作細則各崗位工作細則 Ensure the smooth opening and closing of the store. 保證店的正常開保證店的正常開,關門關門. To check the shuttle roller and other fire fighting facilities are in good status. 檢查卷簾門和其它的防火設施處于良好的狀態檢查卷簾門和其它的防火設施處于良好的狀態. I

18、nspect regularly in the store to ensure that no pallets and cartons and trolleys and baskets are left in the store alley. 有規律地巡查賣場有規律地巡查賣場,以保證沒有倉板以保證沒有倉板,紙箱和空置手推車、手提藍在紙箱和空置手推車、手提藍在 賣場通道內賣場通道內. To ensure no customer blockage in the alley and supervise the cleaning company to clean from time to time.

19、保證在過道內無人流堵塞現象保證在過道內無人流堵塞現象,經常檢查清潔公司的活動經常檢查清潔公司的活動. Make sure that there is sufficient number of trolleys and baskets after opening the store. 保證在開店后有足夠數量的推車和購物籃保證在開店后有足夠數量的推車和購物籃. Help to solve the various disputes and check the security guards on position. 幫助解決各種爭端幫助解決各種爭端,檢查崗位上的保安人員當班情況檢查崗位上的保安人員當

20、班情況. Senior Guard : 領班領班: Job description security 10 Job Description Per Position 各崗位工作細則各崗位工作細則 Close and open the entrance shuttle roller of the store. 開關店入口卷簾門的情況開關店入口卷簾門的情況. Ask customer to deposit bag and goods purchased from elsewhere in the customer lockers. 請顧客把別處購買的相關商品和包存入寄包柜請顧客把別處購買的相關商品

21、和包存入寄包柜. Forbid the customer to come out through the entrance. 嚴禁顧客通過入口出店嚴禁顧客通過入口出店. To distribute the basket orderly to guarantee the availability. 有序地發放提籃有序地發放提籃,保證有足夠的提籃供顧客使用保證有足夠的提籃供顧客使用. To keep customer out with pets /smoking /eating /drinking/camera/video . 不要讓帶寵物不要讓帶寵物, 照像機，攝像機，抽煙的照像機，攝像機，抽煙

22、的,吃食物飲料等顧客吃食物飲料等顧客 進入賣場進入賣場. Entrance : 入口處入口處: Job description security 11 Job Description Per Position 各崗位工作細則各崗位工作細則 Keep control the safety of assets and merchandises in the warehouse. 保證倉庫里資產和商品的安全保證倉庫里資產和商品的安全. Update receiving yard book register with the following information : 及時登記收貨區登記本及時登記

23、收貨區登記本,包括以下信息包括以下信息: Date 日期日期 Supplier name 供應商名供應商名 Fax order 傳真訂單傳真訂單 Transportation company 運輸商運輸商 Truck plate number 卡車牌號卡車牌號 Number of pallets 倉板數倉板數 Arriving time 到達時間到達時間 departing time 離開時間離開時間 Warehouse & RY 外倉及收貨區內外外倉及收貨區內外: To be continued Job description security 12 Job Description Per

24、Position 各崗位工作細則各崗位工作細則 Update the store warehouse movement book register with following information: 及時登記倉庫物資轉移本及時登記倉庫物資轉移本,包括以下信息包括以下信息: Delivery to store date 交貨到店日期交貨到店日期 Delivery from store date 從店交貨日期從店交貨日期 Truck plate number 卡車牌號卡車牌號 Departure time 出發時間出發時間 Arriving time 到達時間到達時間 Number of pa

25、llets 倉板數量倉板數量 Check the truck before closing door : No Carrefour pallets or other assets/merchandise. 關卡車后門時關卡車后門時,檢查卡車檢查卡車:沒有家樂福倉板和其它資產沒有家樂福倉板和其它資產/商品商品. Keep permanent present in RY. 保證在外倉保證在外倉. To manage the cleanliness of the surrounding area. 保證周圍場地的清潔保證周圍場地的清潔. Warehouse & RY : 外倉及收貨區內外外倉及收貨區

26、內外: To be continued Job description security 13 Job Description Per Position 各崗位工作細則各崗位工作細則 Control goods returning to suppliers: 檢查退給供應商的貨物檢查退給供應商的貨物: Check quantity 檢查數量檢查數量 Sign on return form 在退貨單上簽字在退貨單上簽字 Check whether properly packed and sealed with security tape. 檢查貨物是否包好并用保安部的封箱帶封好檢查貨物是否包好并

27、用保安部的封箱帶封好 Ensure smooth goods flow in warehouse 保證收貨區貨物的正常出入保證收貨區貨物的正常出入 Forbid staff to get in and out warehouse (except tiding up of the Pallets/Cage) 禁止員工通過收貨區籠子出入禁止員工通過收貨區籠子出入(除非與倉板除非與倉板/籠子籠子)相關相關. Forbid supplier to enter the warehouse. 禁止供應商在任何時間禁止供應商在任何時間,任何情況下進入倉庫任何情況下進入倉庫. Collection the g

28、arbage and transport back to store. 收集垃圾并運回店里收集垃圾并運回店里. Warehouse & RY : 外倉及收貨區內外外倉及收貨區內外: Job description security 14 Job Description Per Position 各崗位工作細則各崗位工作細則 Forbid customer to come out with merchandise. 禁止顧客帶商品出店禁止顧客帶商品出店. Check the appliance testing documents and merchandise in and out. 檢查家電測

29、試單和進出店的商品檢查家電測試單和進出店的商品. Check the returned goods : reconcile merchandise to the sales return form (date, item, reference, quantity, price). 檢查退貨檢查退貨:核對商品與銷售退貨單核對商品與銷售退貨單(日期日期,單品單品,規格規格,數量數量,價格價格). Non Purchase Exit & Entrance : 無購物出口（入口處）無購物出口（入口處）: Job description security 15 Job Description Per P

30、osition 各崗位工作細則各崗位工作細則 Responsible for the distribution of trolleys and basket in defined places in store. 負責在賣場指定的地點發放推車和提籃負責在賣場指定的地點發放推車和提籃. Regulate the number controlling in entrance according to the customer flow. 根據顧客流量來調整推車和提籃供應數量根據顧客流量來調整推車和提籃供應數量. To collect the scattered trolleys and baske

31、ts from corners inside and outside the store. 從店外和店內各角落收集散落的推車和提籃從店外和店內各角落收集散落的推車和提籃. Keep the trolleys and baskets clean and undamaged , make a regular check with maintenance. 保持推車和提籃的清潔保持推車和提籃的清潔,完好完好,定期與維修部做檢查定期與維修部做檢查. Make monthly inventory . Ensure the quantity of trolley and basket is stable

32、and report actual qty. to chief 每月進行一次盤點每月進行一次盤點,保證推車與提籃的數量穩定，并準確性確匯報主保證推車與提籃的數量穩定，并準確性確匯報主 管目前正確實際數量管目前正確實際數量. After closing, check whether there is some scattered trolleys ,baskets outside store. 關店后關店后,檢查在店外是否有散落的推車和提籃檢查在店外是否有散落的推車和提籃. Trolley : 推車組推車組: Job description security 16 Job Description

33、 Per Position 各崗位工作細則各崗位工作細則 Wear a casual outfit to remain anonymous 著便裝以不引人注意著便裝以不引人注意. Watch out the dubious people. Detect the dishonest people and follow them without being realized. 監視可疑人員監視可疑人員,偵察有不正當行為的人偵察有不正當行為的人,并在不被發覺的情況下進行并在不被發覺的情況下進行 跟蹤跟蹤. Make sure the people suspected of dishonesty ha

34、ve not replaced the items, before arrest them. 確保嫌疑人在被抓獲前沒將物品轉移確保嫌疑人在被抓獲前沒將物品轉移. Arrest the suspect with certainty (always with a second guard). 確定后留住嫌疑人確定后留住嫌疑人(應有兩名保安在場應有兩名保安在場). Be polite in approaching the people suspected of dishonesty. 在接近嫌疑對象時在接近嫌疑對象時,態度應婉轉態度應婉轉. Watch out the internal theft.

35、 觀察并發現內竊賊觀察并發現內竊賊. Inspectors : 便保便保: To be continued Job description security 17 Job Description Per Position 各崗位工作細則各崗位工作細則 Be impartial. 應保持公正應保持公正. No amicable relationship with staff, suppliers or customers at work. 禁止工作時與員工禁止工作時與員工,供應商和廠方促銷人員及顧客有過密供應商和廠方促銷人員及顧客有過密 聯系聯系. Keep security chief inf

36、ormed of suspicious staff or promoter behavior. 應向保安主管匯報可疑員工、廠方促銷的情況應向保安主管匯報可疑員工、廠方促銷的情況. Enforce the security rules in sales areas. 應在賣場遵守保安規則應在賣場遵守保安規則. Inspectors : 便保便保: Job description security 18 Job Description Per Position 各崗位工作細則各崗位工作細則 Never leaves his duty. 確保崗位有人確保崗位有人. Always keep in to

37、uch with the guards inside and outside by walk- talkie. 通過對講機與內外保安保持聯系通過對講機與內外保安保持聯系. Before opening, check the theft prevention system before opening. 開店前開店前,檢查防盜系統裝置檢查防盜系統裝置. Watch out the suspect and keep track of them. 觀察嫌疑人并進行布控觀察嫌疑人并進行布控. Keep record of the cassettes and categorize them. 做好錄像帶

38、記錄并歸類做好錄像帶記錄并歸類. Check no smoking in sales area and emergency exits always accessible. 確保賣場無抽煙人員和緊急出口的暢通確保賣場無抽煙人員和緊急出口的暢通. Video : 錄像室錄像室: To be continued Job description security 19 Job Description Per Position 各崗位工作細則各崗位工作細則 Check with CCTV the cash collection on cashier line. 用中央監測系統檢查收銀臺的收款情況用中央

39、監測系統檢查收銀臺的收款情況. Monitor with CCTV system the cash transportation process. 用用CCTV系統監視資金運輸的全過程系統監視資金運輸的全過程. Keep the confidentiality concerning video operation. 對監視器操作保密對監視器操作保密. Keep alert on the suspected staff. 對可疑員工保持警惕對可疑員工保持警惕. Restrict the access to video room. 禁止無關人員進入監控室禁止無關人員進入監控室. Video : 錄

40、像室錄像室: Job description security 20 Job Description Per Position 各崗位工作細則各崗位工作細則 Truck Driver : 卡車司機卡車司機: Daily “routine maintenance” work 每天做好出車前的每天做好出車前的 “例保”工作“例保”工作 To ensure the goods to be delivered safely to the customers. 保證貨物安全運到顧客家中保證貨物安全運到顧客家中. Receiving the goods to be delivered with the d

41、elivery form and sign. Keep record of the the delivery form. 接到貨物的同時接到貨物的同時,收到送貨單并簽字收到送貨單并簽字.整理好送貨單整理好送貨單. Support the commercial part to transfer goods between warehouse and store. 支持營業部門在外倉和店之間運貨支持營業部門在外倉和店之間運貨. Keep maintenance of the truck and control the maintenance cost 及時維修車輛或及時外送定點維修廠進行維修，嚴格

42、控制車輛維及時維修車輛或及時外送定點維修廠進行維修，嚴格控制車輛維 修費用修費用. Job description security 21 Job Description Per Position 各崗位工作細則各崗位工作細則 To ensure the path leading to the RY is accessible. 保證通向收貨區的道路暢通保證通向收貨區的道路暢通. Update receiving yard book register with the following information 登記收貨區本登記收貨區本: Date 日期日期 supplier name 供應商

43、名供應商名 Transportation company 運輸公司運輸公司 Truck plate number 車牌號車牌號 Arriving date 到達時間到達時間 Departing date. 出發時間出發時間 Truck Guidance - RY outside : 車道班車道班(收貨區外收貨區外): To be continued Job description security 22 Job Description Per Position 各崗位工作細則各崗位工作細則 Communicate frequently with RY to optimize truck acc

44、ess to RY and follow priorities（such as fresh, shortage). 經常與收貨區聯系經常與收貨區聯系,以保持收貨區卡車秩序并給予某些卡車優先權以保持收貨區卡車秩序并給予某些卡車優先權( 如生鮮類如生鮮類,短缺商品）短缺商品）. Check the truck before closing door : No Carrefour pallets, baskets, trolleys or other assets/merchandise. 關后門前檢查卡車關后門前檢查卡車:無家樂福倉板無家樂福倉板,提籃提籃,推車或其它資產推車或其它資產/商品商品.

45、 To manage the cleanliness of the surrounding area. 保證周圍場地的清潔保證周圍場地的清潔. Truck Guidance - RY outside : 車道班車道班(收貨區外收貨區外): Job description security 23 Job Description Per Position 各崗位工作細則各崗位工作細則 Receiving Yard Inside: 收貨區內收貨區內: Control the goods returning to suppliers : 檢查退給供應商的貨物檢查退給供應商的貨物: Check quan

46、tity ,item name & specification 檢查數量、品名、規格是否與送貨單上相符檢查數量、品名、規格是否與送貨單上相符 Sign on return form 確認后確認后在退貨單上簽字在退貨單上簽字 check whether properly packed and seal with security tape. 檢查貨物是否包好并用保安部的封箱帶封好檢查貨物是否包好并用保安部的封箱帶封好 To ensure the smooth goods flow in RY 保證收貨區貨物的正常出入保證收貨區貨物的正常出入. Be responsible for the tru

47、ck registration while the truck guidance is absent. 當車道保安不工作時當車道保安不工作時,由二檢保安代為負責卡車登記由二檢保安代為負責卡車登記. To be continued Job description security 24 Job Description Per Position 各崗位工作細則各崗位工作細則 Receiving Yard Inside: 收貨區內收貨區內: Checking the facilities operation in RY (lighting, shuttle roller) 檢查收貨區設施運轉檢查收貨

48、區設施運轉(燈燈,卷簾門卷簾門)是否正常是否正常. Forbid the staff to get in and out via RY cage (except tide up of the Pallets /Basket /cage). 禁止員工通過收貨區籠子出入禁止員工通過收貨區籠子出入(除非與倉板除非與倉板/提籃提籃/籠子籠子)有關有關. Forbid the supplier to enter the store area at any time under any circumstance through RY cage. 禁止供應商在任何時候禁止供應商在任何時候,任何情況下通過收貨

49、區進入賣場任何情況下通過收貨區進入賣場. Check the garbage collection and weighing. 檢查垃圾的收集與稱重檢查垃圾的收集與稱重. Check the garbage whether carrying merchandise or not 檢查垃圾內夾帶商品，進入垃圾房檢查垃圾內夾帶商品，進入垃圾房 Job description security 25 Job Description Per Position 各崗位工作細則各崗位工作細則 Double Check Team : 二次檢查組二次檢查組: Double check the quantity

50、 delivered and counted by RY. 二次檢查收貨區清點的交貨數量二次檢查收貨區清點的交貨數量. Count 100% of 10 deliveries by suppliers . 清點清點10次不同供應商的收貨情況次不同供應商的收貨情況. Consign all information on a double checking book register 把所有信息登記在二次檢查本上把所有信息登記在二次檢查本上 fax order 定單定單 item with difference 單品的出入單品的出入 value of difference 金額的出入金額的出入 v